Licenses

1. About ASK-O

ASK-O (Ask Online) is a digital marketplace platform that connects buyers, sellers, and independent delivery partners. ASK-O does not own, sell, manufacture, or deliver products listed on the Platform unless explicitly stated. ASK-O acts solely as an intermediary facilitating discovery, ordering, payment processing, and communication between users.

2. Eligibility and User Categories

General Requirements (All Users):

• Be at least 18 years old, or have legal capacity under applicable law
• Provide accurate, truthful, and up-to-date information
• Agree to comply with these Terms and applicable laws of the Republic of Cameroon

Consumer Tier 4 – Standard Customers (No ID Required): Regular buyers may register using basic personal information (name, phone number, email). This tier is open to Cameroonian residents, foreign residents, tourists, and visitors. However, ASK-O may request identity verification if required by law, payment providers, or fraud prevention measures.

Verified Users (ID Required): Sellers, higher consumer tiers, and users accessing inventory management, market intelligence, analytics, payouts, or large-volume transactions must complete identity verification (KYC). Accepted documents include National ID card, passport, or valid visa/residence permit.

3. User Accounts

You are responsible for maintaining the confidentiality of your login credentials and all activities conducted under your account. You must provide accurate contact and location information. ASK-O is not responsible for losses resulting from unauthorized access caused by user negligence.

4. Marketplace Rules

Sellers are solely responsible for:

• Accuracy of product descriptions, prices, and availability
• Product quality, safety, and legality
• Order preparation and readiness
• Compliance with applicable laws and regulations

ASK-O does not guarantee sales volume, visibility, or profitability.

Buyers are responsible for:

• Providing correct delivery and contact information
• Being reachable during delivery
• Completing payments as required

Repeated refusal of deliveries or abusive behavior may result in account limitations or suspension.

5. Pricing, Payments, and Fees

Prices are set independently by sellers. ASK-O may charge service or commission fees, clearly displayed before order confirmation. Payments may be processed via Mobile Money or other approved payment methods. In some cases, ASK-O may temporarily hold payments to ensure successful delivery. Failure to complete payment may lead to order cancellation.

6. Delivery & Location Disclaimer

ASK-O operates in environments where formal addressing systems may not exist. Users acknowledge that location data may rely on GPS, administrative boundaries, landmarks, and user-provided descriptions. Delivery success may require direct communication and human guidance. ASK-O is not responsible for delays caused by unclear, inaccurate, or changing location information. Delivery partners operate independently and are not employees of ASK-O.

7. Cancellations, Returns, and Refunds

Cancellation and return policies vary by seller and product type. Refund eligibility depends on delivery status, seller policy, and applicable law. ASK-O may assist in dispute resolution but is not obligated to issue refunds unless legally required.

8. Prohibited Activities

Users may not:

• Place fraudulent or false orders
• Sell illegal, restricted, or counterfeit goods
• Abuse sellers, buyers, or delivery partners
• Manipulate prices, ratings, or reviews
• Misuse payment or location systems

Violations may result in suspension, termination, or legal action.

9. Intellectual Property

All ASK-O branding, logos, software, designs, and content belong to ASK-O or its licensors. Unauthorized copying, modification, or distribution is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law: ASK-O is not liable for indirect, incidental, or consequential damages; ASK-O is not responsible for product defects, delivery failures, or seller misconduct; Total liability shall not exceed the fees paid to ASK-O for the relevant transaction.

11. Termination

ASK-O may suspend or terminate accounts at unknown time due to violation of these Terms, fraudulent or harmful behavior, or legal or regulatory requirements.

12. Governing Law

These Terms are governed by the laws of the Republic of Cameroon. Any disputes shall be resolved by the competent courts of Cameroon.

13. Contact Information

For questions or complaints: Email: support@ask-o.app | Phone: +237 XXX XXX XXX

Information We Collect

We collect information you provide directly, such as when you create an account, place orders, or contact support. This includes name, email, phone number, and delivery addresses.

How We Use Your Information

We use your information to provide and improve our services, process orders, communicate with you, and ensure platform security.

Information Sharing

We do not sell your personal information. We may share information with suppliers to fulfill orders, payment processors for transactions, and as required by law.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You can also opt out of marketing communications at unknown time.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

Contact Us

If you have questions about this privacy policy, please contact us at privacy@ask-o-market.com.

What Are Cookies

Cookies are small text files that are placed on your device when you visit our app. They help us provide you with a better experience.

Types of Cookies We Use

Managing Cookies

You can control cookies through your device settings. However, disabling certain cookies may affect the functionality of the app.

Third-Party Cookies

Some cookies are set by third-party services we use, such as analytics providers and payment processors.

MIT License

Permission is hereby granted, free of charge, to unknown person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software.

Apache License 2.0

Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0

BSD License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: [conditions listed].

Attributions

This application uses the following open source libraries:

• React - MIT License
• Next.js - MIT License
• Tailwind CSS - MIT License
• Prisma - Apache License 2.0
• NestJS - MIT License