Privacy Policy
Information We Collect
We collect information you provide directly, such as when you create an account, place orders, or contact support. This includes name, email, phone number, and delivery addresses.
How We Use Your Information
We use your information to provide and improve our services, process orders, communicate with you, and ensure platform security.
Information Sharing
We do not sell your personal information. We may share information with suppliers to fulfill orders, payment processors for transactions, and as required by law.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to access, update, or delete your personal information. You can also opt out of marketing communications at any time.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations.
Contact Us
If you have questions about this privacy policy, please contact us at privacy@ask-o.app.
What Are Cookies
Cookies are small text files that are placed on your device when you visit our app. They help us provide you with a better experience.
Types of Cookies We Use
Essential Cookies: Required for the app to function properly.
Analytics Cookies: Help us understand how you use the app.
Functional Cookies: Remember your preferences and settings.
Marketing Cookies: Used to deliver relevant advertisements.
Location is requested to show nearby suppliers and enable delivery. GPS is optional, and manual location entry is always available.
Camera permission is requested only when you choose to scan ASK-O pickup QR codes for order verification or to capture identity verification documents. If you do not grant camera access, you can still enter the verification code manually.
Push notifications require your permission and can be disabled at any time in your device settings.
Payment flows redirect to CamPay in an external browser and return automatically to the app.
KYC documents are uploaded for identity verification and stored securely.
Session data is stored in cookies for authentication.